Incident Reporting Procedures

At MERJ, we take security and compliance seriously. If you suspect fraudulent activity, a security breach, or any suspicious behavior related to your MERJ account, follow the steps below to report the incident promptly.

1. Types of Incidents to Report

  • Unauthorized Account Access: Suspicious logins, password changes, or unrecognized transactions.
  • Fraudulent Activity: Unauthorized trading, phishing scams, or account takeovers.
  • Technical Issues Impacting Security: System errors, vulnerabilities, or unusual system behavior.
  • Suspicious Communications: Emails, messages, or calls impersonating MERJ staff

2. How to Report an Incident

  • Immediate Action: If your account is compromised, reset your password immediately.
  • Contact Customer Support:
  • Provide Essential Details:
    • Your account details (do not include passwords).
    • Description of the incident, including date and time.
    • Any supporting evidence (screenshots, suspicious emails, etc.).

3. What Happens After Reporting?

  • Our security team will investigate the issue and may contact you for further details.
  • If necessary, your account may be temporarily locked for protection.
  • You will receive updates on the investigation and any actions taken.

4. Preventative Measures

  • Regularly review your trade and account activity.
  • Enable security notifications to monitor changes.
  • Always verify communications claiming to be from MERJ.