At MERJ, we take security and compliance seriously. If you suspect fraudulent activity, a security breach, or any suspicious behavior related to your MERJ account, follow the steps below to report the incident promptly.
1. Types of Incidents to Report
- Unauthorized Account Access: Suspicious logins, password changes, or unrecognized transactions.
- Fraudulent Activity: Unauthorized trading, phishing scams, or account takeovers.
- Technical Issues Impacting Security: System errors, vulnerabilities, or unusual system behavior.
- Suspicious Communications: Emails, messages, or calls impersonating MERJ staff
2. How to Report an Incident
- Immediate Action: If your account is compromised, reset your password immediately.
- Contact Customer Support:
- Submit a report via the Incident Report Form.
- Provide Essential Details:
- Your account details (do not include passwords).
- Description of the incident, including date and time.
- Any supporting evidence (screenshots, suspicious emails, etc.).
3. What Happens After Reporting?
- Our security team will investigate the issue and may contact you for further details.
- If necessary, your account may be temporarily locked for protection.
- You will receive updates on the investigation and any actions taken.
4. Preventative Measures
- Regularly review your trade and account activity.
- Enable security notifications to monitor changes.
- Always verify communications claiming to be from MERJ.