Fraud prevention is key to keeping your MERJ account and investments secure. Learn how to recognize and protect yourself against fraudulent activities.
1. Common Types of Fraud
- Phishing Attacks: Fraudulent emails, messages, or websites pretending to be from MERJ to steal login credentials.
- Impersonation Scams: Fraudsters posing as MERJ representatives or support staff asking for sensitive information.
- Fake Investment Opportunities: Scammers offering high-return investments that sound too good to be true.
- Account Takeover Attempts: Unauthorized access attempts using stolen or guessed credentials.
2. How to Identify Fraud
- Suspicious Emails or Messages:
- Look for spelling errors, generic greetings, or urgent demands for action.
- Verify email addresses carefully—official MERJ emails come from verified domains (upstream.exchange and merj.exchange).
- Unexpected Requests for Information:
- MERJ will never ask for your password, full banking details, or account credentials.
- If unsure, contact customer support directly to verify.
- Too-Good-to-Be-True Offers:
- Be cautious of unsolicited offers promising high returns with little risk.
- Research investment opportunities and consult financial professionals before proceeding.
3. Steps to Prevent Fraud
- Enable Security Notifications: Turn on alerts for login attempts, password changes, and fund transfers.
- Verify Requests: Contact MERJ directly if you receive unexpected communications about your account.
- Keep Login Credentials Private: Never share your password or login details with anyone.
- Monitor Your Account Regularly: Check your trade history, statements, and balances for any unauthorized transactions.
If you suspect fraudulent activity, report it immediately to customer support. For more guidance, visit our Support Center.