Recognizing and Preventing Fraud

Fraud prevention is key to keeping your MERJ account and investments secure. Learn how to recognize and protect yourself against fraudulent activities.

1. Common Types of Fraud

  • Phishing Attacks: Fraudulent emails, messages, or websites pretending to be from MERJ to steal login credentials.
  • Impersonation Scams: Fraudsters posing as MERJ representatives or support staff asking for sensitive information.
  • Fake Investment Opportunities: Scammers offering high-return investments that sound too good to be true.
  • Account Takeover Attempts: Unauthorized access attempts using stolen or guessed credentials.

2. How to Identify Fraud

  • Suspicious Emails or Messages:
    • Look for spelling errors, generic greetings, or urgent demands for action.
    • Verify email addresses carefully—official MERJ emails come from verified domains (upstream.exchange and merj.exchange).
  • Unexpected Requests for Information:
    • MERJ will never ask for your password, full banking details, or account credentials.
    • If unsure, contact customer support directly to verify.
  • Too-Good-to-Be-True Offers:
    • Be cautious of unsolicited offers promising high returns with little risk.
    • Research investment opportunities and consult financial professionals before proceeding.

3. Steps to Prevent Fraud

  • Enable Security Notifications: Turn on alerts for login attempts, password changes, and fund transfers.
  • Verify Requests: Contact MERJ directly if you receive unexpected communications about your account.
  • Keep Login Credentials Private: Never share your password or login details with anyone.
  • Monitor Your Account Regularly: Check your trade history, statements, and balances for any unauthorized transactions.

If you suspect fraudulent activity, report it immediately to customer support. For more guidance, visit our Support Center.