---
title: Incident Reporting Procedures
description: At MERJ, we take security and compliance seriously. If you suspect fraudulent activity, a security breach, or any suspicious behavior related to your MERJ account, follow the steps below to report the
---

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# Incident Reporting Procedures

At MERJ, we take security and compliance seriously. If you suspect fraudulent activity, a security breach, or any suspicious behavior related to your MERJ account, follow the steps below to report the incident promptly.

### **1. Types of Incidents to Report**

- **Unauthorized Account Access**: Suspicious logins, password changes, or unrecognized transactions.
- **Fraudulent Activity**: Unauthorized trading, phishing scams, or account takeovers.
- **Technical Issues Impacting Security**: System errors, vulnerabilities, or unusual system behavior.
- **Suspicious Communications**: Emails, messages, or calls impersonating MERJ staff

### **2. How to Report an Incident**

- **Immediate Action**: If your account is compromised, reset your password immediately.
- **Contact Customer Support**: 
    - Submit a report via the [**Incident Report Form**](https://share.hsforms.com/22pqiIzbuS4G03v1i2bCi9A2zta1).
- **Provide Essential Details**: 
    - Your account details (do not include passwords).
    - Description of the incident, including date and time.
    - Any supporting evidence (screenshots, suspicious emails, etc.).

### **3. What Happens After Reporting?**

- Our security team will investigate the issue and may contact you for further details.
- If necessary, your account may be temporarily locked for protection.
- You will receive updates on the investigation and any actions taken.

### **4. Preventative Measures**

- Regularly review your **trade and account activity**.
- Enable security notifications to monitor changes.
- Always verify communications claiming to be from MERJ.

 

 

 

 

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