Need Help? We’re Here for You!
MERJ offers multiple ways to get support, whether you need assistance with your account, trading platform, or any other inquiry.
Support Options
Option 1 (Recommended for General/Technical Questions)
Live Chat with Our AI Assistant (24/7)
For quick answers, use our live chat powered by MERJ’s AI assistant, available 24/7. This is the best option for common questions about onboarding, account setup, trading, platform features, and general inquiries.
💡 The MERJ AI Assistant is trained on:
✅ All information on the MERJ website
✅ Documents and articles in the MERJ Knowledge Base
✅ MERJ Rulebooks
✅ Laws and regulations applicable to MERJ’s operations
📌 How to Access Live Chat:
Look for the chat icon at the bottom of the MERJ website to start a conversation instantly.
Option 2 (For Account-Specific Questions)
Submit a Support Ticket
If you need help with a specific account issue or transaction inquiry please submit a support ticket using our online form. Our team will review your request and respond as soon as possible.
⏳ Response Time:
- General inquiries: Within 24 hours
- Account-specific issues: May take longer, depending on complexity
- Urgent matters: Clearly indicate urgency in your request, and we will prioritize it accordingly
Option 3 (For security issues)
Please review the Incident Reporting Procedures article for instructions on reporting any issues relating to suspected fraudulent activity, a security breach, or any suspicious behavior related to your MERJ account.