1. Help Center
  2. Support Enquiries

Customer Support

Need Help? We’re Here for You!

MERJ offers multiple ways to get support, whether you need assistance with your account, trading platform, or any other inquiry.

Support Options

Option 1 (Recommended for General/Technical Questions)

Live Chat with Our AI Assistant (24/7)

For quick answers, use our live chat powered by MERJ’s AI assistant, available 24/7. This is the best option for common questions about onboarding, account setup, trading, platform features, and general inquiries.

💡 The MERJ AI Assistant is trained on:
✅ All information on the MERJ website
Documents and articles in the MERJ Knowledge Base
MERJ Rulebooks
Laws and regulations applicable to MERJ’s operations

📌 How to Access Live Chat:
Look for the chat icon at the bottom of the MERJ website to start a conversation instantly.

Option 2 (For Account-Specific Questions)

Submit a Support Ticket

If you need help with a specific account issue or transaction inquiry please submit a support ticket using our online form. Our team will review your request and respond as soon as possible.

📌 Submit a Ticket Here

⏳ Response Time:

  • General inquiries: Within 24 hours
  • Account-specific issues: May take longer, depending on complexity
  • Urgent matters: Clearly indicate urgency in your request, and we will prioritize it accordingly

Option 3 (For security issues)

Please review the Incident Reporting Procedures article for instructions on reporting any issues relating to suspected fraudulent activity, a security breach, or any suspicious behavior related to your MERJ account.